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Carol's Daughter strives to provide
our valued customers with superior customer service. We have posted Frequently
Asked Questions (FAQ's) for your convenience. However, if the Q&A's do not
answer your questions, you may contact us by using the appropriate email contact
address from the list below.
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*We strive to answer all email inquiries within 24 hours, most often the same day. We respond to "call backs" usually within 2 hours.
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OUR PHYSICAL ADDRESS IS:
960 Atlantic Avenue
Brooklyn, NY 11238
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Phone number: (718) 857-0282
Toll Free: (877) 540-2101
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TO PLACE AN ORDER:
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1) Toll Free (877) 540-2101 (9am-9pm)
2) Fax (718) 857-1910
3) Mail: Carol’s Daughter, Attention: orders, 960 Atlantic Avenue, Brooklyn NY, 11238
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CUSTOMER SERVICE HOURS
9am – 6 pm, Monday – Friday
10am – 2 pm, Saturday
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GENERAL ASSISTANCE:
If you have any questions pertaining to the status of your order, shipping claims, ordering and shipping, or general assistance with a recently placed order, contact us at:
orders@carolsdaughter.com.
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ADVICE OR NOTIFICATIONS:
For advice on what is the best solution for a particular skin or hair problem, or product specialist assistance, as well as notification regarding credit card decline, contact us at:
solutions@carolsdaughter.com.
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PUBLIC RELATIONS:
If you are a member of the press and are interested in learning more about Carol’s Daughter, please contact:
lbierbaum@behrmanpr.com.
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WEBSITE FEEDBACK:
If you are having problems viewing the carolsdaughter.com website, or are experiencing problems in any way when placing your order, please let us know so we may assist you and troubleshoot. We also welcome your suggestions and/or constructive criticisms about the carolsdaughter.com website. Contact us at:
webmaster@carolsdaughter.com.
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LOVEABLE EXPERIENCES:
Have you had a pleasurable experience with us? We would like to know about it! Praise lets us know that our hard work and dedication for customer satisfaction is appreciated. After all, we are here to serve YOU. You may tell us about your favorable experience at:
cdlovers@carolsdaughter.com.
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